Sateen Stripe

📦 Same Day Dispatch
Order by 3 PM (AEST) Monday to Friday and we’ll ship your order same day from our Melbourne warehouse.

💌 Standard Shipping – $10 Flat Rate

Reliable and affordable delivery via Australia Post Parcel Post.
Estimated Delivery Times:
VIC: 2–3 business days
NSW / ACT: 3–4 business days
QLD: 4–6 business days
SA / TAS: 3–5 business days
WA: 5–7 business days
NT: 8–12 business days

⚡ Express Shipping – $15 Flat Rate

Need it sooner? Choose Australia Post Express at checkout.
Estimated Express Delivery Times:
VIC: 1–2 business days
NSW / ACT: 2–3 business days
QLD: 2–3 business days
SA / TAS: 2–3 business days
WA: 2–4 business days
NT: 3–5 business days

Return & Refund Policy

We are committed to providing high-quality bed sheets and ensuring customer satisfaction. This policy outlines your rights and our responsibilities.

1. Overview
We are dedicated to ensuring customer satisfaction. If you are not completely satisfied with your purchase, this policy explains your options for returns, replacements, and refunds.

2. Change of Mind
We do not offer refunds or exchanges for change of mind, as this would involve additional expenses for handling and return logistics of you and us. Please choose your products carefully before purchasing. For assistance, contact our support team.

3. Faulty, Damaged, or Incorrect Items
If your item is damaged, faulty, or not as described, you are eligible for a refund, replacement, or repair. To qualify:
Report the issue within 7 days of receiving the product.
Provide proof of purchase (e.g., receipt or order confirmation).
Submit clear photographs of the defect or issue for verification.

4. Eligibility for Returns
Products must be unused, unwashed, and in their original packaging (including all tags and labels) unless the product is faulty.
Health and hygiene regulations prevent us from accepting returns for opened bed sheets unless they are defective.

5. Process for Returns
Contact our customer service team via email with your order details and the reason for the return.
Follow the return authorization process provided by our team.
Ship the product back to us using a traceable method. Return shipping costs are the customer’s responsibility unless the product is faulty or incorrect.

6. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fabricorgan@gmail.com.

7. Exclusions
Gift cards and sale items are non-refundable unless they are defective or not as described.
Products damaged due to misuse, neglect, or improper care are not eligible for a refund or exchange.

8. Contact Information
For assistance, reach us at:
Email: fabricorgan@gmail.com

Return & Refund Policy

We are committed to providing high-quality bed sheets and ensuring customer satisfaction. This policy outlines your rights and our responsibilities.

1. Overview
We are dedicated to ensuring customer satisfaction. If you are not completely satisfied with your purchase, this policy explains your options for returns, replacements, and refunds.

2. Change of Mind
We do not offer refunds or exchanges for change of mind, as this would involve additional expenses for handling and return logistics of you and us. Please choose your products carefully before purchasing. For assistance, contact our support team.

3. Faulty, Damaged, or Incorrect Items
If your item is damaged, faulty, or not as described, you are eligible for a refund, replacement, or repair. To qualify:
Report the issue within 7 days of receiving the product.
Provide proof of purchase (e.g., receipt or order confirmation).
Submit clear photographs of the defect or issue for verification.

4. Eligibility for Returns
Products must be unused, unwashed, and in their original packaging (including all tags and labels) unless the product is faulty.
Health and hygiene regulations prevent us from accepting returns for opened bed sheets unless they are defective.

5. Process for Returns
Contact our customer service team via email with your order details and the reason for the return.
Follow the return authorization process provided by our team.
Ship the product back to us using a traceable method. Return shipping costs are the customer’s responsibility unless the product is faulty or incorrect.

6. Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fabricorgan@gmail.com.

7. Exclusions
Gift cards and sale items are non-refundable unless they are defective or not as described.
Products damaged due to misuse, neglect, or improper care are not eligible for a refund or exchange.

8. Contact Information
For assistance, reach us at:
Email: fabricorgan@gmail.com